Production Management
An introduction to business administration practices aimed at increasing productivity. Management processes in relation to operations research, demand estimates and production planning, stock control, quality control, and materials management.
Financial Statement Analysis
Financial statement analysis plays a very prominent role for credit and capital markets. This course helps students learn basic tools for analyzing financial statements and evaluating the financial condition of firms. Main topics include financial ratio analysis, credit analysis, assessment of earnings quality, evaluation of the impact of alternative accounting methods, and various equity valuation methods. Various real world case exercises will provide students with practical experience to work on financial statements.
Operations Management
This course will introduce basic concepts and practices of operations management in service industries as well as manufacturing sectors. Topics include business processes, inventory management, and quality control. In the course, we will discuss questions such as: Why is BPR (Business Process Reengineering) so important? How can we manage inventory in an efficient way? What are the applications of statistical process control? The course is not only for operations managers but also for general managers who need to revamp business processes to establish competitive advantage.
ICS , Graduate School of International Corporate Strategy
[Term 3] Service Management (Y. Fujikawa) (2009/Term 3&4 (Spring&Summer))
This course is designed for future business leaders who seek opportunities in the fastest-growing sector in the world economies. Today, the service sector accounts for 60-80% of the GDP among many developed countries, and services’ role is ever growing in many of the emerging economies in Asia and beyond. This global trend toward a service economy is driven not only by the growth of the service industries (including, but not limited to, education, entertainment, finance, health care, hospitality, IT-based, and retail) but also the expansion of service’s importance within non-service businesses (e.g., manufacturing, agriculture, forestry, fishing, etc.).
Services are different from goods in many aspects: among others, they are intangible (i.e., it is difficult to assess their qualities); perishable (i.e., they cannot be produced in advance and stored on inventory); simultaneously produced and consumed (i.e., buyers and sellers create value jointly); and heterogeneous (i.e., it is difficult to control qualities). Such unique properties pose distinct challenges and opportunities in managing service businesses. Using case materials, related readings, and individual/team assignments, this course intends to aid students in the following:
• Gaining an in-depth understanding of the unique challenges involved in managing service organizations
• Acquiring analytical skills for effective planning and execution of service businesses
• Fostering an active, constructively critical posture as customers of service businesses, with an aim to stimulate real-world service providers to improve service quality
Course Structure
Three management disciplines—Marketing Management (MM), Human Resource Management (HRM), and Operations Management (OM)—play central and interrelated roles in meeting customer needs in service businesses. Reflecting this interdependency among the three key functions, the course is structured as follows:
Module 1 introduces a few overarching frameworks of the course, such as the 7Ps of service management, strategic service vision, service profit chain, and gaps model of service quality. Module 2 lays out basic elements of service marketing by extending the 4Ps of marketing and CRM issues to service settings. Module 3 focuses on an additional P—people—by delving into HRM issues in service businesses. Module 4 moves on to two more Ps—process and physical environment—by examining process fundamentals of service operations. Throughout the course we will repeatedly visit the importance of aligning the three key disciplines of service management (MM, HRM, and OM).
Teaching Method
The primary teaching approach is the case method. In addition, there will be individual and team assignments.
Cases. Cases will be selected from a diverse set of business contexts: B2C and B2B, high-tech and low-tech, entrepreneurial and established, and East and West. Throughout the semester we will explore cutting-edge examples of service breakthroughs, many of which employ unique business models and technologies for innovative ways of addressing customers’ unmet needs. We will also discuss issues in the globalization of services, with particular emphasis on service businesses that attempt to expand from Asia to the world (and vice versa).
Individual Assignments (Letter Writing Campaign and POA Memo). Taking an active stance on the issue of service quality, you will be writing (and actually mailing) two letters to two different service organizations with which you have recently interacted as a customer: one letter is for complaining about a service failure, the other for extending congratulations on a service excellence. The purpose of this individual assignment includes providing you with an opportunity to apply your analytical skills in a practical situation, supplying valuable feedback to the service organizations, and learning from real-life examples about how organizations address customer complaints and act on letters of praise. More details will be provided on the first day of the course. In addition, you will be writing a POA memo for one of the cases to be discussed in class.
Team Assignments (To Be Determined). In order to facilitate the collective learning process among yourselves, you will be assigned to a team project. The details are still being explored at this moment (it also depends on how many of you are taking this course), but possibilities include running a service company in an electronic simulation program, conducting a short field project on a real-world example of service innovation or service globalization, and/or presenting a team analysis to lead a case discussion.
Operations Management
This course provides a fundamental understanding of manufacturing and service operations and their role in the organisation. You look at topics including process flow analysis, inventory management, capacity planning, facilities location, total quality management, human resource management, technology management, and manufacturing and service strategy.
A leader in business education in the region, the Faculty provides top quality studies through its two schools and four departments. You will be equipped with the analytical, conceptual and practical skills required to function in global business environments. You will also join the ranks of some 12,000 undergraduates and 4,000 MBA graduates who are now successful business leaders, entrepreneurs and managers in local and international corporations.
Huazhong University of Science & Technology
Doctoral Program
Management Science and Engineering
In order to improve the educational quality of doctoral candidates and strengthen the standardized management of Ph. D educating program, Management Science and Engineering started its Ph. D program as the first-grade discipline in September 1990, which was approved by the Graduate School. This version of instruction program is amended according to years’ practice. This program is also applicable to such majors as project management, information management and E-commerce and logistics management etc.
I. Educational Objectives
This Ph. D program aims to
1.train students to have a scientific attitude and style in pursuit of precise and truth, to have aspirations after the truth and innovations and good ethics for scientific research, and also to qualify the students with the ability to do the research independently;
2.lead students to solid and broad theoretical foundations as well as systematic and in-depth professional knowledge;
3.lead students to creative achievements in one’s own subjects or professional techniques;
4.qualify students with the ability to do research independently.
II. Research Fields
1. Theory and Methodology of Modern Management
2. Network Optimization Decision
3. Logistics Management and Engineering
4. Digital enterprise
5. Production and Operation Management
6. Information Management System
7. Management System Simulations
8. Information Management and E-commerce
9. Models and Systems for Financial Decisions
10.Project management
III. Length of Schooling and Credits
Full time Ph. D candidates usually spend 3 or 4 years finishing their studies. They may get their degrees earlier but not less than two and a half years, or get their degrees later but not more than 6 years. The specific length of schooling will be decided by supervisor according to the student’s case. For those students who get direct entry into Ph.D study from master period, they usually spend 4 or 5 years finishing their studies.
IV. Requirements for Ph. D Candidates
1．The education of doctoral candidates will follow the policy of “supervisor in full charge”, and organize a direction group with the supervisor as the monitor. The direction group together is responsible for the education and evaluation of the doctoral candidates.
2．Interdisciplinary Courses
1 The cross first-grade-disciplinary courses refer to graduate courses which are not defined in Management Science and Engineering. The students who select these courses must attend the classes and take the final examination.
2 The selected cross-disciplinary courses should not be the same as or similar to the courses taken during the periods as master candidates.
3．Seminars
Seminars are of importance for cultivating the comprehensive ability and leading the candidates into the advanced research fields. Within the professional fields specified by the supervisor, the doctoral candidates should participate in the special research reports given by others or take classes. The candidates should then review the most recent research papers according to the special report or the content of the course, and compose a research report and give the report in public seminars. The candidates can get 6 credits from special seminars. The allocation of the credits is 2 credits for Methodology of Management Research, 2 for advanced courses in the profession and 2 for seminar.
Huazhong University of Science & Technology
Business Administration
The instruction program attends to improve the quality of the master education and strengthen the standardized management of master educating program. Approved by the School of Graduate, this program is designed for Enterprise Administration, Technical Economics and Management and Accounting as the first-grade discipline.
I. Educational Objectives
This master program aims to train the students to:
1 build up solid theoretical foundations and have systematic professional knowledge, to master a foreign language and be able to read professional materials and write in this language fluently.
2 have a scientific attitude and style in pursuit of precise and truth, to have aspirations after the truth and innovations and good ethics for scientific research, and also to qualify the students with the ability to do the research independently;
3 be skillful in the application of the computer and information technology to resolve the problems in one’s own subject and have new ideas.
4 be qualified to teaching, research and relative management and research work in one’s own subject and closely-related subjects.
II. Research Fields
1. Corporate Finance
2. Marketing Management
3. Human Resource Management
4. Enterprise Strategy Management
5. Corporate Governance
6. Financial Engineering
7. Finance and Taxes Engineering
8. Technological Innovation Management
9. Technological Strategy and Policy
10.Accounting
III. Length of Schooling and Credits
Two or three years’ study is usually required for full time master candidates. Excellent students are encouraged to finish their studies earlier.
Total credits ≥ 43, covering course credits ≥ 28 and research credits ≥ 15
IV. Additional Requirements for Thesis
1 The candidates must publish research papers closely related to the content of the thesis in designated journals before the thesis defending.
2 For those who apply for defending thesis earlier, they must hand in two published research papers, with one in the important journals and the other in core journals. Approved by supervisor and dean who takes charge of such matters, the candidate can defend his/her thesis.
Education Characteristics of MPM Center:
On one hand, we give prominence to the education on the principles and methods of modern project management (rather than the traditional project management);
On the other hand, emphasize the targeted education and training methods facing different industries or professions, including Investment, Technology, Research and Development Projects, IT projects and Loans, etc.
Operational Mode of MPM Center:
1. Carry out the Double-Tutors System (school instructors and enterprises instructors), which ensures a high level of teaching faculty;
2. Stick to the principle of combination between theory and practice by emphasizing the actual operation;
3. Actively carry out the international exchanges so as to meet the requirements of the international practice;
4. Implement thoroughly a comprehensive cooperation between the enterprises and the school;
5. Integrate the resources to ensure the master education quality of project management and engineering.
The Purposes of MPM Center:
We hold the belief to serve the community, serve the enterprises and serve the students, training the qualified personnel in modern project management for the knowledge-based economy in China.
We devote to developing the Master education on Project Management and Engineering into a practical base to cultivate the qualified senior project management talents for the government, enterprises and modern society. Meanwhile, we aim to develop a cradle and build a bridge to train the new managers under the knowledge-based economy, where the senior management talents could realize their ideals and the great causes.
Postgraduate Programs
SOB trains full-time postgraduates under the master degree program in business management and accounting. The programs offer seven concentrations—international business management, international marketing, foreign trade quantitative analysis, manufacturing and service system management, international accounting, cost and management accounting, and financial management.
Applicants for the master’s program must have a bachelor’s degree. There is no requirement for their undergraduate major. Given the international orientation of SOB’s graduates, students are highly recommended to have a good mastery of English and quantitative analysis skills. SOB will provide students with a solid theoretical foundation, advanced techniques and analytical capabilities by means of flexible and diversified training. SOB will also improve their communicating skills and leadership quality, in order to make them professionally competent.