MBA Online

Faculty of Business and Accountancy University of Malaya

Faculty : Business and Accountancy
Department : Marketing and Information Systems
Programme of Study : Bachelor of Business Administration
Bachelor of Accounting
Course Code : CBEB3304
Course Title : Services Management
Credit Hours : 3
Course Pre-requisite(s) /
Minimum Requirement(s) : None
Learning Outcomes : At the end of this course, students should be able to:
1. Appraise the nature and concept of services industry.
2. Evaluate customer logic in services industry.
3. Critique the roles of human resources in service organizations.
4. Illustrate operations management in service organizations.
5. Apply the knowledge of service management via integrated approach.
Synopsis of Course Contents : This course provides students with the knowledge of services nature,
concepts and the term of ‘servitization’. Students will evaluate customer
logics which include relationship marketing, promotion, pricing and the
management of service quality. Issues of human resources will be critiqued
in the areas of roles, competencies, collaboration, empowerment and
stress. Students will be illustrated with the operations management in
service organization such as service process design, capacity
management, facilities management, and IT development. They are also
required to apply an integrated approach of services management
knowledge in the areas of performance measurement system, the
management of innovation and internationalization.
Assessment : Continuous Assessment : 50%
Final Examination : 50%

Faculty of Business and Accountancy University of Malaya

Faculty : Business and Accountancy
Department : Marketing and Information Systems
Programme of Study : Bachelor of Business Administration
Bachelor of Accounting
Course Code : CBEB2103
Course Title : Production Management
Credit Hours : 3
Course Pre-requisite(s) /
Minimum Requirement(s) : None
Learning Outcomes : At the end of this course, students should be able to:
1. Demonstrate the basic understanding of production and operation
management.
2. Differentiate the different frameworks of production systems.
3. Apply the concepts of production functions in factory and service
management.
4. Identify current trends in production management.
5. Analyse techniques and models of decision making.
Synopsis of Course Contents : The course is divided into two parts. First part consists of the nature of
operation management, forecasting, product, process, and service design,
facility capacity, location and layout and operation technologies.The
second part consists of quality management, strategic allocation of
resources, project management, Just in Time and lean manufacturing,
production planning, inventory management, resource requirements
Planning: MRP, and employee productivity
Assessment : Continuous Assessment: 50%
Final Examination : 50%

Faculty of Business and Accountancy University of Malaya

Department : Management Accounting and Taxation
Programme of Study : Bachelor of Accounting
Course Code : CTEA1103
Course Title : Management Accounting I
Credit Hours : 3
Course Pre-requisite(s) /
Minimum Requirement(s) : None
Learning Outcomes : At the end of this course, students should be able to:
1. Explain the role of management accountants in providing relevant
information for management use in planning, control and decision
making.
2. Distinguish the elements of cost and appropriate accounting treatments
of the three basic elements of cost; namely material, labour and
overheads.
3. Apply the various costing methods, including variable costing and
absorption costing, in product and service costing and utilise
appropriate computer software to assist decision-making.
4. Apply the concept of activity-based costing in product and service
costing.
5. Evaluate motivational, behavioural and ethical issues in decision
making at operational level.
Synopsis of Course Contents : This course introduces the basic concepts, terminologies, principles and
methods of cost accounting at operational level. This includes introduction
of cost elements, basic cost accumulation techniques and various costing
methods, including contemporary approaches in arriving at the cost of
products produced or services rendered.
Assessment : Continuous Assessment: 40%
Final Examination : 60%

College of Graduate Study in Management at Khon Kaen University

Facilities & Support Services

Academic and Administrative Services

The Sunthorn-Araya Arunanonchai building is the home for CGSM. Its name is devoted to honor Mr. Sunthorn and Mrs. Araya Arunanonchai who donated more than 39 million Baht for the construction of such building which is well equipped with state - of - the art audiovisual equipment and facilities to ensure the high quality of teaching and learning environment. Moreover, CGSM library and computer center facilities will support the students to ensure their Internet access and self-learning opportunity.

MBA students can also enjoy the privilege access to all the university’s facilities; Library Services, Computer Services, Training, International student Service, Accommodations, Sport facilities, Bank, Post Office , and Commercial Complex.

Graduate School of Business Sciences at University of Tsukuba

Library

University of Tsukuba has a Central Library and three other libraries in Tsukuba, as well as Otsuka Library in Tokyo. Otsuka Library houses approximately 32,000 technical books and 500 academic journals and is equipped with an online search system. It also provides a request service to obtain documents from libraries in Tsukuba and other universities. For the convenience of students of the evening graduate school, the library counter is open during evening hours as shown below, and the reading room is available daily until 23:00.
Opening Hours
Monday: 9:00-17:00 (23:00)
Tuesday to Friday: 13:00-21:10 (23:00)
Saturday: 13:00-19:50 (23:00)
Sunday: 9:00-23:00 (counter unavailable)
Library Counter
Tel.: (03) 3942-6818
Graduate Laboratory

There are three fingerprint-protected graduate laboratories which can be used as a shared carrel or group discussion space. The graduate laboratories are staffed with graduate school personnel (associate researchers) who provide students with study consultation.
Computer Room

There are three computer rooms co-managed by the Master’s Program in Systems Management and the Doctoral Program in Systems Management. These rooms contain approximately 80 AT-compatible machines running Unix on several server machines. The OS can be switched to Windows XP. The computer rooms are available 24 hours a day, and can be used for computer exercises as well as student study sessions and self-learning.
Interuniversity Satellite Communication Network

The interuniversity satellite communication network, of which the University of Tsukuba is a participant, enables attendance at exchange classes among 116 participating institutions throughout Japan, primarily national universities, and allows for joint seminars with the Tsukuba campus.

Graduate School of Business Sciences at University of Tsukuba

Advanced Program

Top Lecture
Business Game
Marketing Management
Consumer Behavior
Ecological Marketing
Marketing Science
Retail Marketing
Internet Marketing
Brand Marketing
Service Marketing
Distribution Management
Pricing Strategy　Theory
Strategic Management
Theory of Administrative Organization
Organization Revolutions
Research and Development Strategy
Innovation Management
Venture Management
Human Resource Management
Management and Social Responsibility
Global Management
Corporate Finance
Financial Market
Investment Science
Financial Engineering
Financial Risk Analysis
Selected Topics in Financial Businesses
Real Options
Cost Management
Accounting for Disclosure
Management Accounting
Performance Management Systems
Financial Statement Analysis
Financial Accounting
Corporate Valuation
Business Law
Case Studies on Valuation
Selected Topics in Accounting
Introduction to Operations Management
Business Modeling
Introduction to Optimization and its Models
Decision Support Models
Logistics and Supply Chain
Simulation Analysis
Time Series Analysis
Data Analysis
Statistical Management
Multivariate Analysis
Quantification methods
Econometrics
Management system
Methodology of technological development
Risk Management
Statistical Model
Economic Analysis
Production Management
Operations Strategy
Selected Topics in Operations Management
Fundamental Computer Applications
Data Base
Introduction to Object-Oriented Programming
Information Security
Artificial Intelligence
Data mining & Machine Learning
Internet Technology
Algorithm and Data Structure
Information　Retrieval
Business Process
Information Systems
Agent Technology
Social Simulation
Software Project Management
Systems Analysis
Systems Design
Knowledge Management
Data Warehouse
Usability Analysis
Selected Topics in Computer Science
Methods for Survey Research
Socio-Economics of Non-Profit Organizations
Selected Topics in Management
Human Resources Development
Corporate Governance and Management
Innovation Systems

Service Management
This course examines essential issues of service management. Although much of the existing knowledge derived from the study of manufacturing enterprises can apply to services, managing services imposes on us special challenges and opportunities that stem from their unique features. The course aims to promote an understanding of how such challenges and opportunities are managed, and to assist students in learning successful service management philosophies, principles, paradigms, tools and ideas that can be benchmarks for future management practice. Classic and contemporary cases from various service industries are to be analyzed.

ICS , Graduate School of International Corporate Strategy

[Term 1] Operations Management I (H. Kanno) (2008/Term 1&2 (Fall&Winter))

After graduating from ICS, whatever career you pursue, as a businessperson, you will manage “operations.” Any business is about value creation. To create value, you need to transform “inputs” into “outputs,” and of course, the value of your outputs must be larger than the value of your inputs. Operations management is defined as the management of any activities which transform inputs into outputs. Some people misunderstand that operations management is about manufacturing only — which is not true. For example, any IT business requires sophisticated operations management since the essence of an IT business is the transformation of “raw material” information (inputs) into more “value-added” information (outputs). Similarly, any service business, from restaurants to insurance to bank-counter services, requires sophisticated operations management to transform inputs (materials, information, knowledge, labor, etc.) into outputs (services). This course is designed to help you understand (1) why operations matter, (2) how to frame operation issues, (3) how to design better operating systems, and (4) how to “make it happen” (i.e., how to make the designed operating system actually work), by exposing you to a range of basic concepts and frameworks used for operations management.
Course Structure

You will learn how to manage operations by walking through the following three modules:

Module 1, “Analyzing Operations,” will help you understand various types of operation processes and the analytics to understand them in the context of appropriate controls and performance measures. The examples range from restaurant operation to computer assembly to apparel production. You will also experience simulations of a real world business operation.

Module 2, “Improving and Coordinating Operations,” focuses on systems for improving operations. Since any operation is a system composed of inter-related tasks, coordination among the tasks often becomes an important factor for performance improvement. Coordination goes beyond intra-company. You will also learn basic concepts of inter-company coordination (supply chain management) through simulations.

Module 3, “Make it Happen,” will give you a flavor of the management of the “soft side” of operations management. Sometimes you might find that however perfectly the “hard side” of operations is designed, the operating system does not work, simply due to a lack of consideration of the “soft side.” Most operations are more or less conducted by humans. Simply optimizing the system by mechanical calculation, ignoring “human factors,” may not work. (You will gain deeper understanding of the “soft side” of operations in “Execution Management” an elective course in Term 3.)
Teaching Method

The teaching approach of the course consists of case discussion, simulation, problem sets to be solved by study group. But the primary teaching approach is the case method. You are expected to prepare the case along with the discussion questions and participate actively in class discussion. Case discussions will be supplemented by occasional mini-lectures, in-class mini-exercises, and possibly a presentation by a guest speaker.

Operations Management
This course provides a fundamental understanding of manufacturing and service operations and their role in the organisation. You look at topics including process flow analysis, inventory management, capacity planning, facilities location, total quality management, human resource management, technology management, and manufacturing and service strategy.

Project Management (EKM 3304)

This course identifies the tools and techniques in problem solving associated with bringing projects in on time and within an established budget. Discussion will include topics such as project scheduling, PERT/CPM, resource leveling, team dynamics and cost estimates. The course objectives are (1) to enable students to explain the concept of virtual organization of project management, design a system for a given manufacturing, service or program which meet the criteria of POM, (2) to enable students design a temporary organization and the negotiation/contract arrangement for a project or program, (3) to enable students to identify and differentiate strategic decisions from tactical decisions in project management, and (4) to implement the concepts of TQM, re-engineering, benchmarking, core competence, and ISO in the international bidding process for projects or programs in order to establish capability-based competition.